As COVID-19 continues to impact the world, our dedication to customer service and order fulfillment remains. We hope that you and your loved ones are staying healthy and safe.
Thank you, healthcare professionals for your selfless commitment to the care of those in need and to all front liners whose ongoing support maintains the livelihood of our nation.
FREQUENTLY ASKED QUESTIONS
For the safety of our customers and employees, we will offer virtual product support. Please contact your regional sales representative or email firstname.lastname@example.org for help.
Product Cleaning and Disinfection
For recommended cleaning and disinfection protocols, please see your product user manual or click here. For disinfectants specific to COVID-19, see https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2.
Product Demonstrations and Evaluations
Understanding that vendor access to hospitals is limited but product interest persists, we will offer virtual product presentations, demonstrations and intraoperative evaluation support. To initiate the process, please contact your regional sales representative or email email@example.com.
Shipping & Deliveries
Due to COVID-19, we are taking increased safety measures to protect our customers, while continuing to fulfill orders in a timely manner. However, due to COVID-19 related delays within national and international freight and shipping services, some orders may experience temporary delays beyond standard shipping times. Tracking information is available for all orders and expedited shipping can be selected.
We are honored to support healthcare providers around the world as we collectively address the COVID-19 pandemic. With the pandemic’s impact on hospital finances and capital requests, we will be offering flexible purchasing programs. Please email firstname.lastname@example.org for details.